Terms of Service

These Terms of Service ("Terms") govern your access to and use of ONE Voice Solution software and website (collectively, the "Service") operated by ONE Voice Solution ("we," "us," or "our"). By purchasing or using the Service, you agree to be bound by these Terms.

1. License Grant

Upon purchase, we grant you a non-exclusive, non-transferable license to install and use the ONE Voice Solution software on the number of devices corresponding to the number of seats/licenses purchased. Each license is tied to a single user seat and may not be shared across multiple simultaneous users.

2. Subscription and Billing

ONE Voice Solution is offered on a monthly subscription basis. By subscribing, you authorize us to charge your payment method on a recurring monthly basis until you cancel.

• The 1-seat individual plan includes a 14-day free trial. No credit card is required to start the trial. After the trial period, your subscription will begin and your payment method will be charged.
• Multi-seat (call center/agency) plans are billed monthly from the date of purchase. No free trial is included.
• All subscriptions renew automatically each month until canceled.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused days.

3. Refund Policy

Due to the digital nature of the software and the immediate delivery of license keys, all sales are final. Refunds are issued at our sole discretion and only in cases of documented technical failure that we are unable to resolve. To request a refund, contact us within 7 days of purchase.

4. Acceptable Use

You agree to use ONE Voice Solution only for lawful purposes and in compliance with all applicable laws and regulations, including telemarketing and consumer protection laws. You may not:

• Use the software to misrepresent your identity or impersonate another person
• Use the software to deliver scripts that violate applicable telemarketing laws (TCPA, FCC regulations, state-specific requirements)
• Reverse engineer, decompile, or attempt to extract the source code of the software
• Resell, sublicense, or distribute the software without our written consent
• Share license keys with unauthorized users

5. Intellectual Property

ONE Voice Solution and all associated software, branding, and content are the exclusive intellectual property of ONE Voice Solution. Your purchase grants you a license to use the software — it does not transfer ownership of any intellectual property rights.

6. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the software will be error-free, uninterrupted, or compatible with all systems. Your use of the Service is at your sole risk.

7. Limitation of Liability

To the maximum extent permitted by law, ONE Voice Solution shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to lost profits, lost sales, or data loss. Our total liability to you for any claim shall not exceed the amount you paid for the Service in the 30 days preceding the claim.

8. Affiliate Program

Participation in the ONE Voice Solution affiliate program is subject to separate affiliate terms. Commission rates vary by market: US-based affiliates earn 20% of net subscription revenue during the referred customer's first 12 months, then 10% from month 13 onward for as long as the customer remains subscribed. Overseas affiliates earn 10% of net subscription revenue during the referred customer's first 12 months only. All commissions are subject to a 60-day hold period before becoming eligible for payout. Commissions are processed monthly for active subscriptions. We reserve the right to modify commission rates with 30 days' notice.

9. Termination

We reserve the right to suspend or terminate your access to the Service at any time if you violate these Terms or engage in fraudulent or abusive behavior. Upon termination, your license to use the software is immediately revoked.

10. Agent Responsibility for Customer Communications

By using the ONE CRM and any email, phone, or communication features within the ONE Voice Solution platform, you (the "Agent") acknowledge and agree that you are solely responsible for obtaining all legally required consents from your customers and prospects prior to initiating any email, phone call, text message, or other form of communication.

This includes, but is not limited to, compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable state and federal laws governing marketing communications. You represent and warrant that:

• Each customer or prospect you add to the CRM has expressly consented to receive communications from you via the channel(s) you intend to use (email, phone, SMS).
• You have documented proof of such consent and will retain it for a minimum of five (5) years.
• You will use the CRM customer consent checkbox to confirm, at the time of adding each contact, that the customer has provided their permission. This record is stored with a timestamp and is your sole responsibility to maintain accurately.
• ONE Voice Solution, LLC is not responsible for any communications you send through the platform and expressly disclaims liability for any violations of applicable communication laws arising from your use of the Service.

Failure to obtain proper consent may result in significant legal liability. ONE Voice Solution, LLC reserves the right to suspend or terminate your account if we receive credible reports of non-consensual communications.

11. Dispute Resolution & Mediation

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service, the parties agree to first attempt to resolve the matter through good-faith negotiation. If negotiation fails within thirty (30) days, the parties agree to submit the dispute to non-binding mediation before pursuing any other legal remedy.

All mediation proceedings shall be conducted in Crawford County, Ohio, unless the parties mutually agree in writing to an alternative location or virtual proceeding. The costs of mediation shall be shared equally by the parties unless otherwise agreed. Nothing in this section shall prevent either party from seeking emergency injunctive relief from a court of competent jurisdiction.

12. Governing Law

These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict of law provisions. Any disputes not resolved through mediation shall be resolved exclusively in the state or federal courts located in Crawford County, Ohio, and you consent to the personal jurisdiction of such courts.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page. Continued use of the Service after changes constitutes your acceptance of the revised Terms.

14. Contact Us

For questions about these Terms, please contact us at: onevoicesolution.com