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Private Setup for Restricted Work Computers
Increase Agent Productivity on Day ONE
Learn How to Order and Set Up ONE
Learn How to Set up your Master Script
Learn How to Set up your ONE Script
Learn How to set up your MIXER!
See What ONE Does For Your Customers
This page is for agents who need a secure workaround to use ONE when their company does not allow software installation on their work computer.
Please Read Before You Begin
Before ordering or setting up ONE, you must understand the following:
This setup takes time and focus
There are no shortcuts
You must watch the videos in order
Once complete, the system is incredibly powerful and seamless
Thousands of agents use ONE daily. Once you’re past the learning curve, it becomes indispensable.
👉 Take the time. Trust the process. It’s worth it.
What's it Look Like? What Are We Doing?
01
We are installing ONE on our personal computer (set it up however you want, but we recommend an extended monitor and keyboard to make it easier to use. Set up the extended monitor next to your work monitor so they are side by side. Use both mouses - one in each hand!
02
We are using the G10 Mixer to run the Recordings coming from the ONE software on your personal computer plus the headset plugged into the mixer to your work computer. The mixer acts as the "headset" that you would normally plug into the usb port for your headset.
03
You are still able to use your work computer and ONE at the same time! Just simply select "G10 Mixer" for your input (mic) and output (speaker) settings on your work computer - regardless of what program / phone you are running.
All your recordings, All the things you say over and over.... record them one time and you'll never have to "say" them again. All with no delay, no "click", Just your perfect voice - every single time!
Once you try it - you'll know why everyone thinks ONE is GOLD!
How ONE Works
02
Second, You need to order the following Items
There is a reason these items are chosen! Do NOT try other things - these work!
YES - order BOTH Headsets!!!!
We do NOT make anything on these!
This keyboard is amazing! You will need two keyboards and Mouses!
Getting ONE Set Up Correctly
(Videos Must Be Watched in Order)
🎥 Video 1 : Admin Notes Before Installation!
If you install ONE and the Red FACE is cut off in any way, you must delete the ONE from your computer and reinstall it AFTER correctly setting the screen to 125% resolution!
🎥 Video 2 : Download & Install ONE
It is recommended that you play this video AS you set up ONE! Follow each step, and press pause - then complete the task - then press play..... (repeat as needed)
🎥 Video 3 : Setting Up Your Mixer
Once your mixer and headset arrives, you can get it set up, and test it on Zoom, Teams, or whatever soft phone you might be using.
🎥 Video 4 : Setting Up Your MASTER Script
You can begin getting your script set up and recorded while waiting for your Mixer and Headset to come in! Get this done now, so when your items arrive, you can plug and play!
Script Resources
Sample Master Script
ONE Script Skeleton
Mixer Set Up
Helpful Recording Tips
Record your disclosure, then click on it and listen to it. If it doesn't sound right then re-record it!
Record 3-5 disclosures and then do a TEST call and make sure the mic you're using to record your disclosures, sounds close to the mic you're using to talk! Make adjustments with how close the mic is to your mouth. Adjust the top 3 levels on the mixer for your live voice to make it sound like the recordings! Play around and Test! When you're happy - record all the disclosures. Remember to listen to each one as you record them!
Testing Your Setup
Once you have everything set up - do a test call and adjust your volume settings accordingly.
Also, when doing a LIVE call or test call - for your sound settings on whatever application you are using, simply select "G10 Mixer" as your input and output. If it isn't showing up, disconnect the USB going intot the headset slot and then plug it back in. If that doesn't work, restart the program with the USB plugged in. Should be fine after that.